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Zdegree FAQs

Absolutely, YES! We can repair your car's wear and tear items, such as batteries, brakes, and tires, as well as non-mechanical repairs that will not affect the manufacturer's warranty. For more information, you can contact our customer care team via 800-933-4733. We will be delighted to assist you.

A comprehensive car wash, complete with interior vacuuming, is exclusively included in any service package. If you desire a car wash with any other service, you can simply ask one of our service advisors to assist you.

Certainly. Our service centers are fully insured, and all our mechanics are highly qualified and trained to perform work on your car.

Once the service is done, our service advisors will take you through the work carried out and the final cost of the service. 

You can conveniently pay for your service and any additional work through our accepted payment methods. We offer options such as credit/debit card payments, online transfers, and easy payment plan service providers such as Tabby and Tamara. Our aim is to make the payment process seamless for you, ensuring a hassle-free experience with transparent and secure transactions.

Generally, the majority of parts will not be included in your service. Routine maintenance services may cover the cost of basic parts like filters and fluids. However, for more extensive repairs or replacements of specific components, there might be additional charges for spare parts.

If you are a service maintenance contract holder, it's recommended to check the details of your service agreement or consult with the service advisor to understand what is covered and if there are any additional costs for parts beyond the standard service. This clarity will help you have a comprehensive understanding of the service and associated expenses.

Your car will be serviced by qualified and dealer-experienced technicians. All our technicians are well-experienced, trained, and certified by manufacturers such as Bosch, Mercedes, BMW, and Tesla.

We ensure that all our staff is well-trained to maintain high standards of service and meet the needs of multi-franchise car owners.

Yes! We do offer pick-up and drop-off services to our valued customers from all over the UAE for a nominal charge.

myZDegree allows you to save your valuable time, avoid traffic, and eliminates the need for tedious waiting at garages. For more information regarding pick-up and drop-off services, you can contact our customer care team via 800-933-4733. Dialing us is absolutely FREE.
Note: Our service maintenance contract holders will get the privilege of free pick-up and drop-off services.

If your car requires any spare parts, our well-experienced team will efficiently assist in sourcing them in the shortest time span possible. We will communicate the availability, estimated time of arrival (ETA) for procuring the parts, as well as the accurate cost. Rest assured, we strive to minimize any wait time and keep you informed throughout the process. No work will be carried out on your car without your prior approval.
Our ultimate goal is to ensure a smooth and timely resolution for your vehicle's needs.

If the spare parts are not immediately available, we will promptly communicate the estimated wait period to you. Furthermore, our team will work diligently to source the required parts as quickly as possible through all available resources. Your satisfaction and the efficient, timely completion of the services are our top priorities.

The timeline for returning your car depends on the nature of the service or repairs involved. Upon inspection and assessment, our team will provide you with an estimate that includes the work to be carried out along with an estimated completion time. We prioritize timeliness and efficiency without compromising quality.

Most minor repairs can take up to 4 to 8 hours. If it's a major mechanical repair, our service team will reach out to you with estimations for the job as well as the expected delivery time.

Your satisfaction and the timely return of your vehicle are important to us.

Knowing when to change your car tires is crucial for maintaining safety and optimal vehicle performance. Here are some key indicators that it might be time to change your car tires:

  1. Tread Depth: Regularly check the tread depth. Tires have built-in tread wear indicators. If the tread wears down to these indicators or consistently measures below 2/32 of an inch, it's time to replace the tires.

  2. Irregular Wear: Uneven wear on the tires may indicate alignment issues or improper inflation. If you notice this, have your tires and alignment inspected.

  3. Age of Tires: Even if the tread depth is still good, tires should be replaced after a certain number of years. In the UAE, the RTA has passed a rule specifying a maximum of 5 years of use from the manufacturer date.

  4. Cracks or Bulges: Inspect the sidewalls for any cracks, bulges, or bubbles. These can be signs of internal damage and indicate that the tire is no longer safe.

  5. Handling and Performance: If you notice a significant change in the handling of your car or a decline in performance, it could be due to worn-out tires. Regularly monitoring these factors will help ensure your safety on the road.

You can find your tire size by checking the sidewall of your current tires. The tire size is typically represented in a sequence of numbers and letters. Here's an example of how a tire size is usually formatted:

Example: P215/65R16 95H

  • 215: This is the tire width in millimeters.
  • 65: This is the aspect ratio, representing the tire's height as a percentage of its width.
  • R: This indicates that the tire has radial construction.
  • 16: This is the diameter of the wheel, measured in inches.
  • 95: This is the load index, indicating the maximum load capacity of the tire.
  • H: This is the speed rating, indicating the maximum speed the tire is designed to handle.

When shopping for new tires, use these specifications to ensure you get the correct size for your vehicle. You can also find this information in your vehicle's owner's manual or on a placard located on the driver's side door jamb or inside the fuel filler flap. If you have trouble locating this information, consult your vehicle's manual or reach out to a professional tire service for assistance.

Your tires should typically have a lifespan of around four to five years, contingent on driving conditions and your maintenance practices. Some tire brands offer a kilometer warranty, such as a four-year warranty covering up to 40,000 kilometers (though this can vary based on tire size and brand).

Purchasing new tires doesn't necessarily mandate an immediate wheel alignment. However, during an inspection, our skilled technicians may recommend alignment adjustments if your previous tires exhibited uneven tread wear. Whether you invest in new tires or not, it's advisable to undergo a wheel alignment check. Poor alignment can lead to uneven tread wear, making preventive measures more effective than corrective ones. 

Additionally, be aware that driving conditions, such as speeding over bumps, can impact wheel alignment, emphasizing the importance of regular checks.

It is advisable to regularly inspect your tire pressure, with a recommended frequency of at least once a month.

Certainly, you have the option to use non run-flat tires on your vehicle. It's essential to note that vehicles equipped with run-flat tires often lack a spare tire. In the event of a puncture, be aware that you may need to call a recovery truck or a mobile tire fitting service instead of relying on a spare tire. Run-flat tires are designed to allow you to drive for a limited distance at a reduced speed even after a puncture, offering a temporary solution until the tire can be properly addressed.

Yes, we do. Simply call us at 800-933-4733 to reach our customer care team, and we will dispatch a mobile service van to your location to fix your tires on your vehicle. The service charge for this mobile fitment service is AED 150 if you are located in Dubai.

Professional Service: We provide professional expertise in the repair and maintenance of multi-franchise vehicles.

Convenience: Our services are customer-oriented, including on-site tire, battery, and lube services, as well as pickup and drop-off services. Additionally, we offer service reservations for your convenience.

Qualified Technicians: Our team consists of qualified, experienced, and trained technicians to ensure the quality of our work.

Quality Parts:
We use genuine and OEM spare parts for replacements to maintain the highest standards.

Transparent Pricing:
We offer clear and transparent pricing for services and parts, with no hidden fees.

Customer Support: Our toll-free customer care hotline is available to address any queries or concerns promptly.

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