WARRANTY INFORMATION

All tyres available for sale at www.myzdegree.com are brand new and covered under the manufacturer’s warranty.

Limited Warranty Policy for Tires Purchased from ZDEGREE

A manufacturer's warranty (often called limited warranty) is the warranty you receive when you purchase a tire. Each manufacturer has its own unique process for warranty claims. When needed, please contact us and we will be happy to assist you in obtaining fulfillment of manufacturer’s warranty

What is covered under limited warranty & for how long?

  • Otani, Nitto, Pirelli, Roadstone, Zeetex Tires are covered under five (5) years from the date of purchase.
  • All other tires purchased are covered under One (1) year warranty from date of purchase
  • A claim for damaged tire, the cause of which is proved to be attributed to manufacturing defects will only be accepted
  • The amount to be compensated will be calculated on pro rata basis depending upon the percentage of tread used

What is NOT covered under limited warranty?

  • Damage to tires caused by improper use, mounting and storage.
  • Tires used beyond the original tread life (i.e. the wear indicators are exposed)
  • Tires that have been repaired, retreaded and reclaimed.
  • Damage due to misalignment, wheel imbalance, defective brakes or shock absorbers, improper inflation, over loading, oil or chemical action, fire, use of tire chain, use for racing or other competition e vents, excessive off-road use, running flat, willful damage or abuse.
  • Damage from road hazards (cuts, punctures, snags and bruises) or impact damages caused by potholes, curbs, spin, stone drill or other objects on the road.
  • Claims for irregular wear, rapid wear, flat spots, ozone & weather cracking.
  • Any other damage caused by buyer’s or user’s acts or omissions not in conformity with vehicle manufacturer’s specifications or instructions.

Each manufacturer has its own unique process for warranty claims. When needed, please contact us, we will happily assist you in obtaining fulfillment of a manufacturer's warranty.

Unconditional Replacement Warranty of 1 year on Nitto, Roadstone and Otani Tires

An unconditional warranty is manufacturer’s assurance of quality that defines the period of time that they will replace the products that even “DO NOT” show signs of manufacturing defects.

The details of “Unconditional” warranty policy on tires purchases from ZDEGREE Tires and Auto Services is as follows :

Which tire brands our covered under this Warranty?

Nitto Tires, Otani Tires and Roadstone tires purchased from ZDEGREE Tires and Auto Services are covered under this warranty for a period of 1 year from the date of purchase. This policy is effective from 7th May 2020 including our limited warranty policy

Who is covered by the Warranty?

The original purchaser and the vehicle on which the tire has been fitted shall only be covered by this warranty. It is mandatory to submit the original invoice at the time of replacement.

Which tires are eligible products for this warranty?

Tires that are purchased during the period of 07.05.2020 to 31.12.2020.

How Tires are compensated under this Warranty?

Type of Warranty Compensation
≤ 1 year of purchase Replacement of the Tire on manufacturing defects and accidental damages. T&C Apply*
>1 year to ≤ 5 years of purchase Pro Rata claim adjustment for 5 years from DOT (Production) on manufacturing defects. Limited Warranty Policy applies

Terms and conditions of Tire Replacement:

  • On assessing the damage, the final decision after investigation shall be made by our representatives at our outlets authorized by us.
  • Tires used for commercial vehicles or commercial purposes are not eligible for this policy
  • Taxes on Tire replacements will not be paid by the company
  • Tires with following defects are not covered in this policy
    • Uneven wear
    • Misalignment wear
    • Wrong application
    • Abuse or intentional damages, use for racing or other competition events, excessive off-road use, running flat
    • Tires which are repaired, re-grooved or retreaded
    • Any other damage caused by buyer’s or user’s acts or omissions not in conformity with vehicle manufacturer’s specifications or instructions.
  • The company reserve the right to change or modify the terms & conditions of this warranty policy without having any obligation or notice
  • Tire replacement is subject to availability, we will fit the next available brand, cannot be claimed for cash.
3 Months Extended Warranty on Zeetex and Trane Batteries

An extended warranty is manufacturer’s assurance of quality that defines the period of time that they will replace the products that have manufacturing defects.

The details of “Extended” warranty policy on battery purchases from ZDEGREE Tires and Auto Services is as follows:

Which Battery brands are covered under this Warranty?

Zeetex Batteries and Trane Batteries purchased from ZDEGREE Tires and Auto Services are covered under this warranty for a period of extra 3 Months after 12 months of standard warranty expiry. This policy is effective from 22 May 2020.

Who is covered by the Warranty?

The original purchaser and the vehicle on which the battery has been fitted shall only be covered by this warranty. It is mandatory to submit the original invoice and warranty card at the time of replacement.

Which Batteries are eligible products for this warranty?

Batteries that are purchased during the period of 22.05.2020 till 31.12.2020

How batteries are compensated under this Warranty?

Type of Warranty Compensation
≤ 12 months of purchase 100% Replacement of the battery. T&C Apply*
>12 months to ≤ 15 months of purchase Customer must pay only 50% of the battery cost. T&C Apply*

Terms and conditions of Battery Replacement:

  • At the time of replacement, the customer must return the warranty card which will be duly filled with all information at the time of purchase i.e. ZDEGREE Stamp, Vehicle Make, Vehicle Model, Date of installation, Size, Serial Number and QR Code.
  • Any abuse or tampering to warranty card will cause to cancellation of warranty
  • The company reserves the right to change or modify the terms & conditions of this warranty policy without having any obligation or notice.
  • Battery replacement is subject to availability, we will fit the next available brand
  • Warranty does not cover battery hold-downs not used properly or not torqued as per recommendations, leading to excessive battery vibration or battery damage due to over-torque
  • Warranty does not cover batteries that have been subjected to excessive out of vehicle charging
  • Warranty does not cover battery that have been physically damaged including a cracked, punctured, or deformed battery case or cover; broken or severely damaged battery terminals
  • Warranty does not cover batteries with damaged terminals due to improper fixing, inadequate or high resistance connections
  • Warranty does not cover batteries that have been operated in an application that it was not designed and/or marketed to support
  • Warranty does not cover discharged batteries that can be recharged and returned to service